Last updated: September 3, 2026
Security at the heart of RETROOVA
Finding an item matters. Doing so safely matters even more. RETROOVA is designed to connect people who have lost or found an item while limiting risks related to fraud, personal information, and user interactions.
Make reconnections possible without compromising your safety.
1. Protecting your personal information
A listing may concern an item, a place, or personal documents. Never publish a phone number, home address, national ID or passport number, banking details, password, confidential information, or another person’s personal information.
Some information may be automatically hidden or protected where necessary.
A listing should identify the item, not unnecessarily expose the person.
2. Identity documents and sensitive photos
Identity cards, passports, driving licences, professional cards, bank cards, and administrative documents may contain sensitive information.
RETROOVA may protect images by blurring or masking sensitive information. Still review images before publishing and never knowingly publish confidential information.
3. Do not publish your phone number
Avoid placing your phone number in a listing title or description. Use RETROOVA features to contact the people concerned.
Your phone number is personal. Avoid making it public in a listing.
4. Verify before returning an item
A published photo or description alone is not proof of ownership. Ask for details only the true owner could know, such as a hidden detail, contents, a specific feature, the precise loss location, or the circumstances of the loss.
Never return an item only because someone claims it belongs to them.
5. Choose a safe place
For a return, choose a public, busy, professional, or known place, or a RETROOVA partner point when available. Avoid sharing your home address unless necessary.
6. Beware money requests
Be cautious if someone asks for money, unusual fees, banking information, an SMS code, your password, software installation, or a click on a suspicious link.
When in doubt, stop the exchange and report the listing or behavior to RETROOVA.
7. Report suspicious listings or behavior
You can report fraud, false information, exposed personal data, inappropriate images, attempts to deceive, an already returned item, or suspicious behavior.
Every report helps maintain a safer community.
Report a listing →
8. Account security
Your RETROOVA account is personal. Choose a long, hard-to-guess password, do not reuse it across services, never share it, and sign out on shared devices. Contact RETROOVA if you think your account was compromised.
RETROOVA applies measures intended to protect accounts and sessions, including controls against automated attempts.
9. Technical security
Depending on the feature, RETROOVA may use HTTPS communications, password protection, access controls, input validation, session protection, uploaded-file controls, abuse limiting, and security-event monitoring.
Authorization controls should prevent an authenticated user from accessing another user’s data or actions. No measure removes every risk.
10. File and photo security
Controls for uploaded files may include size limits, accepted-format checks, secure filename generation, server-side validation, image processing, and measures intended to limit malicious files.
11. Administration protection
The administration area has specific access controls and should not be available to ordinary users. Privileged accounts should follow least privilege. Stronger protections such as MFA may be added in the future; they are not presented here as already available.
12. Fraud prevention
RETROOVA may use mechanisms to limit unusual or abusive behavior, including mass account creation, repeated listings, fraud attempts, reporting abuse, excessive automation, repeated login attempts, or misuse of features.
Security uses several layers, and no system detects every fraud on its own.
14. Think you found a vulnerability?
Do not exploit it. Contact RETROOVA and, if possible, include the affected page, a description, reproduction steps, and a screenshot.
Contact RETROOVA →
15. Protecting your privacy
Security and privacy are closely connected. RETROOVA seeks to limit unnecessary exposure of personal information and use data only as needed to operate the service.
Read the Privacy policy
16. Our security principles
MinimizeDo not expose more information than necessary.
ProtectUse appropriate measures.
VerifyEncourage checks before returns.
ReportLet the community raise alerts.
ImproveContinuously improve security measures.
17. Security before the return
One person can report a lost item, another a found item, and both can connect under better conditions.
Finding an item is a success. Returning it safely is another.
Your safety is part of our mission.
RETROOVA brings items closer to their owners while protecting the people who use the platform.