RETROOVA

How does it work?

Q: How do I report a lost item?

Sign in, choose “Lost item”, add the category, subcategory, useful details, location and date, then publish your report.

Discover how RETROOVA makes it easier to report, search for, identify and return lost and found items.

FIND. VERIFY. RETURN.

How does it work?

RETROOVA connects people who have lost an item with people who have found one.

I lost an item →I found an item →

A lost item can find its way home.

RETROOVA brings lost and found reports together. With the information provided by users, search and potential matches make it easier to identify items that may belong together.

Report

Describe the lost or found item accurately.

Search

Use the available categories, subcategories, locations and filters.

Identify

Compare the item details and characteristics.

Exchange

Use the available contact options when you think you have found a potential match.

Return

After ownership is verified, agree on a suitable return arrangement.

Have you lost something?

Report your item quickly to improve the chances of identifying it if someone finds it.

Choose “Lost item”.
Select the category and subcategory.
Add the description, brand, model, colour, distinctive features, location and date.
Add a photo if you have one.
Publish your report.
Browse found items and watch for potential matches.

💡 The more precise your description, the easier it is to tell your item apart from similar ones.

Have you found an item?

Your discovery may help someone recover something important to them.

Choose “Found item”.
Select the category and subcategory.
Indicate where and when you found the item.
Describe its features without unnecessarily revealing details that prove ownership.
Add a photo when appropriate.
Publish the listing.

🔐 Avoid publishing sensitive information or confidential details that would allow anyone to claim the item.

The right potential match, at the right time.

RETROOVA uses the information available in reports to help identify potential matches between lost and found items.

📂Category

📍Location

📅Date

🏷️Brand / model

🎨Colour

📝Description

📷Photo when available

A potential match is never a certainty. Always verify before any return.

Verify before you collect it.

A resemblance is not always enough. Before any return, users should verify the details that show the item belongs to the person claiming it.

distinctive details
brand and model
colour
an identifiable number or feature
personal photo
a description known only to the owner

Your safety matters.

🔐Protected information

Share only what is necessary.

🛡️Suspicious listings

A suspicious listing or behaviour can be reported.

📍Location

Avoid publishing a home address or precise location when it is not necessary.

🤝Careful returns

Choose a safe, public place when appropriate.

Does something seem wrong?

If you encounter a suspicious listing, inappropriate content, an error or problematic behaviour, use the “Report” page.

Report a problem →

Has the item been returned to its owner?

Once the return is confirmed, the listing can be considered resolved under RETROOVA’s current workflow.

Ready to get started?

Whether you lost something or found an item, every report can help make a return possible.

I lost an item →I found an item →

FAQ

How do I report a lost item?

How do I report a found item?

Choose “Found item”, indicate where and when you found it, describe it accurately and publish the listing.

Can I add a photo?

Yes. You can add a photo when creating or editing a listing, whenever it is useful and appropriate.

What should I do if a listing looks like my item?

Compare the details carefully, then use the available contact options. A resemblance is a potential match, not proof.

How can I prove an item belongs to me?

Provide distinctive details, the brand and model, the colour or a feature known only to the owner. Never publish a sensitive code or number.

Can I edit my report?

Yes. From your account, open your listing and edit it.

What should I do if my item is found?

Confirm the return once the necessary checks are complete so the listing can be considered resolved.

What should I do if a listing seems suspicious?

Use the “Report” page to send the issue to the moderation team.

Is my personal information public?

Share only what is necessary. Avoid home addresses, serial numbers, passwords, codes and confidential information.

Does RETROOVA guarantee that my item will be found?

No. RETROOVA facilitates searching, contact and the identification of potential matches, but cannot guarantee that an item will be found.

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